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| - I really wanted to like this place, because I'm a huge fan of Jurlique products. I got the customized facial. The process was fine; I was surprised I was not offered any extractions, which I've always gotten at every facial I've had. One star for the facial, which came with a short shoulder massage. And of course I loved the products.
One star for the nice pool area and convenience of having an Italian restaurant on the property. Spa services mean 20% discount at the resto. One of the pools has a beach area with sand and all. That was nice.
The spa itself... not so much. I understand this is not a huge spa, but I expect it to offer things like robes and shower facilities if they invite you to use the hotel's pools. I had called ahead when I booked, and was told that I would be free to use the pool and showers, etc. When I got there, I was told that it's Spa Week and we couldn't use the showers or get a robe or change in their facilities. The woman at the spa's front desk was unhelpful and actually made my friends and I feel very stressed because of her rushed attitude. I understand that Spa Weeks are often like packing cattle into treatment rooms and everything's chaotic, but isn't the point of it to introduce potential customers to the spa and make them want to come by for full priced treatments? After the way the woman treated us (as if she didn't have any time to deal with us discount-paying minions), my friends and i won't be coming back.
I do, however, still love Jurlique products. But I'll stick to applying them to my face at home, where I don't get any attitude.
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