This review is specifically about the concierge. I had one of the most unpleasant and overall unprofessional experience with a lady named GRACE at the concierge desk. There was absolutely no line and she wasn't assisting anybody at that time. I respectfully went up to her to quickly drop something off as requested and she didn't even acknowledge my presence for a few minutes. When she FINALLY decided to look up, she rudely pointed and said "I'm clearly with a guest" and right away looked back down. WHERE?! There was no guest anywhere to be found. I informed her that I just needed to drop something off and she disrespectfully interrupted me saying "I told you that I am with a guest." I immediately walked away and was assisted by another concierge that was able to just grab the items from me in seconds. Even if GRACE was actually with a guest, her approach could've been completely different. She's extremely rude, has horrible customer service, and doesn't know anything about hospitality.