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  • Aside from customer service, I really do love Pet Club. They have a lot of natural foods and treats you may have a difficult time finding elsewhere. It is a little pricy but you get what you pay for. This is why I'm giving four stars instead of one. This is the first experience I've had trouble here, however I don't believe I'll be back at this location. Super annoyed. This experience happened today 9/26 at around 2:15. I'd first like to mention that Logan was wonderful. Very friendly and helpful. Her manager however is a piece of work. Instead of admitting that he did not follow through with ordering a large bag of rabbit formula for me as they kindly do he not only threw his lovely employee, Logan under the bus (IN FRONT OF HER AND OTHERS), he then told me that there is a shortage on rabbits. Seriously? We all know how quickly they procreate. He then lead me to another brand of rabbit formula which was $30 more than the brand I was hoping for. Come on guy. He was hardly helpful and left Logan at the front calling another store for what I was looking for after telling her she's not on her game. The outcome? They had it and had no idea what he was talking about. Crazy unprofessional. I've worked for people like him and it's just not right. Own up to a silly mistake buddy... I wonder how many people you've undermined for your own well being.
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