This location is beyond SLOW. I've only been to this one a handful of times, but have never made it through the drivethru in less than 12 minutes, and going inside takes a minimum of 15 minutes.
I'm actually at this location right now and it's been 26 minutes since I walked in the door - going in ten minutes waiting for my iced coffees.
I keep hoping it will get better but it doesn't seem to be the case. They need to up the staffing at this location which is clearly popular.
Update: Total time in store for this visit - 32 minutes.