We found this company on Groupon and we decided to give them a try since we saw all the great reviews. My mom (Graciela) spoke to Christina on the phone to schedule the appointment. She went on and on about how nice and helpful Christina was. We were able to get answers to all of our questions. Jason came to our home today and it's been about 7hrs since he left and we can truly see and feel the difference in our carpet which had many stains from our dog. Jason explained their additional plans to better help us make a decision since we did need some extra work done. I love the fact that this is a family owned company. I'll be recommending them to family and friends for sure! Thank you Jason and Christina for being so nice, helpful and doing such excellent work.