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  • Called in for a "pick up" order. The girl answered and I ordered a: Guaqamole Burger with a Black Bean Patty (I don't eat meat) and NO Cheese or Sour Cream, but to ADD Tomato (this is important). I get there and I pay, When I get the food I open the box to take a quick peak to make sure I didn't get some sort of Bacon Cheeseburger by mistake or something. When I do this the girl makes a comment and said "are you making sure I got the order correct or something?". I get all the way home and when I go to dive in to the burger I notice there's NO tomato. So I call back to let the girl know and she IMMIDIATELY went in to "defense mode". She says "well I specifically asked them to put it on myself so it's on there" and when I assured her there was NOT any tomato because I was LOOKING at the burger she says "well if you want to drive all the way back I guess I can give you an extra slice of tomato? I mean what do you want me to do?" She then asked me if I wanted to speak with a manager, I said yes. Put me on hold and finally the manager came on the line and when I explained to him the situation and what the girl said on the phone he says: "well that's unacceptable, thanks for calling in have a nice night" No resolve, No apology just quick to brush the issue aside. Forget about the tomatoes at this point it's the fact that My mother chose to get me a gift card to this specific establishment only for her money to go towards an experience like this. I will never go back to this location because clearly not only do they make the mistake, and they DON'T make it right, you get attacked when you try to bring it to their attention. If the skinny red head with the pixie cut is your server, just walk right back out the door and find somewhere else to eat because you will be in for a bad experience.
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