| rev:text
| - I so badly wanted to love this place since I have heard the food is great. This 2 star review is based all on the service. I am writing this long review more for the staff to see what they can improve. I do not like bashing establishments when I see the potential like I do here.
My husband and I both have been serving for over 10 years. I am very easy to please when dining, but I do notice my surroundings. It's hard not to... myself, husband and 2 young kids wanted to grab something quick and run. Bad idea on this particular night. It took us just under 2 hours to receive our food and leave. We got there around 10:10 and were in our car at 11:57pm. It was not extremely busy when we originally arrived. All tables were full except one, no one at the bar top and the couches were empty. Someone walked up and dropped water on our table with no conversation. Finally after another 5 minutes someone else came up and said "ready to order". I said "I would actually like a drink". She took my drink order and returned with the drink fairly quick, but walked away so I couldn't order with her. Another 7 minutes go by and I get up and flag someone else down to order. At this point it's been over 15 minutes to even put in our food. We ordered a small bowl of Tom Kha soup, whole fried fish and grilled squid. After about 30 minutes with no one coming to our table for us to reorder a cocktail I finally got up & asked a server if I could order a drink and also questioned where our appetizer soup was. She informed me the kitchen had been backed up and she would check on the soup. She ordered us a new drink which came quick. It must have been close to 40 minutes when the food finally arrived. If the soup could have come quicker "appetizer" it could have really filled the long gap of NO service/food. The whole fried fish was extremely over fried. There was hardly any meat on it & likely was like that since it was just way over cooked. We added one more dish since the fish was so small and made sure to ask if the kitchen was caught up. At this point half the tables had left. She said yea it shouldn't be that long... what do ya know. Another 20+ plus minutes for fried shrimp. We actually asked for the check and to cancel the shrimp. It ended up arriving right then. I left a 10% tip...that was VERY hard for me to do. I still manage to always tip the normal 22% even when service is not to well, so this 10% tip means it was pretty bad for me. You guys need to completely reestablish all steps of services. There is no formal greeting when the server came to the table. There was 3 different people to the table before ordering food. I would expect some sort of introduction, drink order and going over the menu or at least checking if I had any questions on the menu. I am not sure if this place is a "pulled room", but we had all 5 servers in there at some point for each trip they made to the table. Your biggest down fall is COMMUNICATION. If your kitchen is backed up, just let me know! Do not let a table sit for 40 minutes with never checking for drinks or informing of kitchen times. Every server was busy doing something, but never slowing their pace passing each guest to "table touch" or giving someone the opportunity to even ask for something. That's the reason I had to physically get up to ask for everything I needed. The table next to us got their food and she then said "I am still waiting for my tea". If the tea had been forgotten, the problem would have been fixed if a server touched that table from the time the order was taken to the time the food arrived. There is no system with the staff. One lady that ended up taking our food order who I "thought was our server" was then busy behind the empty bar the entire time after...Tables were being bussed by the servers while the present guests were sitting needing service. If you guys had some strict steps of service, great intro when greeting a table and most importantly COMMUNICATION you would receive amazing reviews and happy guests returning. All the staff was nice and spoke good English which stands out with Thai restaurants here in Las Vegas. The decor was up to date/modern and the restaurant was clean.. also another plus compared to most Thai restaurants here in Vegas. It's not like the food was bad. I would be willing to give them another try if they could dial in the service. The last dish, fried shrimp with tamarind was actually awesome. Unfortunately when it arrived so late our kids were cranky and we had put into our heads everything wrong that was going on around us.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)