We've been here twice so far. The first time we went they walked us around to make sure we knew where everything was and how to do everything and were happy to answer any questions we had. They have plenty of different types of pottery, from little things to fairly large dragons. I haven't been to any of their events but it seems like they do quite a few fun things for kids and adults.
Don't worry if you aren't the most artistic, they have plenty of stuff that you can just paint, but they also have things large enough that you can draw something on and paint it.
The only issue we've had at all was the first time we went, about a week and a half later we still hadn't gotten a text letting us know our stuff was ready so we called and they let us know it was ready. But, my husband was the one who filled out the card so he may have made a mistake, who knows. :)