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| - This review is primarily for the CVS pharmacy, aka the people who are professional and know how to separate themselves from the pharmaceutical bureaucracy that is currently overtaking America, and they also happen to be human.
Recently my mom got a urinary tract infection. In addition to giving her a shot of rocephin, our doctor also prescribed her on a drug called levaquin. My parents are both over fifty and have their own insurance (not through an Employer) and the deductible is pretty high. Unfortunately for them, that means that the cost of prescriptions is also high and they don't get much of a break. So when I went to CVS to pick up levaquin, we were hit with a near $160 bill! With no choice but to pay this ridiculous amount (for only ten pills might I add!), we swallowed the surprise and shelled out our credit card. That day my mom took one pill and instead of feeling better or the same, she got incredibly worse and threw up several times and had such bad nausea that even drinking water became a challenge. We called our doctor the next day to see if we should continue on levaquin and she said that my mom's chart also showed signs of pneumonia, so she may be better off on a different drug and gave a prescription for a drug called Avelox. Back I went to CVS to get this new drug and was hit with a new bill for $114 (for 7 pills)! I also took with me the levaquin container with the remaining nine pills and asked if there was any way to return it. I said my mom had a very adverse reaction to it, and basically we were paying CVS $160 for my mom to throw up. They said they normally don't take prescriptions back but since she only took one, they would refund us. I was ready for a partial refund but to get all our money back was really cool. Then that night my mom took a tablet of avelox and once again, had another adverse reaction. She threw up a few times in the middle of the night and by the next day her misery was heightened and pain intolerable, we scheduled an appointment with our doctor and shared our concerns. We were then given a new prescription for zithromax (waaaay cheaper by the way!) and off we went to CVS, again. This time, I walked awkwardly to the counter b/c I knew I'd have to ask again on whether or not they'd take the avelox back and I didn't want to, but I also didn't want us to keep something we were not going to use and had paid $114. This time, they said they couldn't give us a full refund but they did do the math and refunded us back for the six pills that were not used, totally reasonable to us. Also the zithromax was much more affordable so all in all the medication bill ended up being a lot less painful to the wallet than what we anticipated.
So the moral of this long story? If you unfortunately have to pay a high price for medication that does not sit well in your system and need to take it back, the people at the CVS pharmacy are good folks and are not out to burn a hole in your wallet (despite the mission of the pharmaceutical industry!). They are professional, friendly, and will work with you. I have gone there so many times this past week and have really appreciated their professional courtesy and ability to deal with the multiple drug returns. So here's a simple thank you to everyone who has helped my family and for taking those drugs back!
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