After visiting the famed Great Lakes Brewery I can't help but be extremely disappointed. After arriving at the brewery and thinking they had a brewery tour on the hour every hour, as their website stated, me and my boyfriend were directed to their pub to wait until their next brewery tour at 5pm, we arrived at 1pm. We were met by a unwelcoming bartender, who was not personable or friendly and the only time we saw a glimpse of a smile was when we were handed our bill. We left the pub to wander around and kill some time before the next tour at 5pm. We arrived back at the Great Lakes Brewery for the brewery tour at 4:45pm and were informed that all the spots had been filled for that tour. We explained that we had been in the area waiting since 1pm to go on the tour and were shrugged off as though it was of no concern to the staff member. He instead told us that we could wait around for 2 more hours to attend the 7pm brewery tour. Not once when we had asked two of the staff members earlier that afternoon about the tour did either of them inform us that we could or should reserve a spot ahead of time for the tour. We are especially disappointed about our experience because we are visiting from Florida and were very excited to visit this brewery as it was one of my boyfriends favorites.