For the Grooming Department: I took my 10 week Shih Tzu for her hair cut appoitment. The associate helping us, Samantha, talk to us then went to another customer. Another associate asked if had already been helped when "Samantha" rudely told her she was doing it. Samantha was rude again to her co-worker when she tried to help a different customer and touched her computer. Samantha finally returned to us, making a snide remark how she had to start over on the computer. When I told that I would like my puppy shaved for the summer, Samantha immediately countered back with that's not recommend because "shaving her puppy coat can make her adult coat grow in rough". My husband said well that's ridiculous, Samantha's attitude turned on us; stating "it's not ridiculous I do this for a living." Well for everyone's reference it is recommended to shave the puppy because the hair is so fine and easily matted. She finally listened to what I wanted for my dog. And when I picked her up the hair cut was all uneven. NOT worth it!