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| - I had my parents and their friends in town from Los Angeles. I told them about this great restaurant and took them here. I was furious at my server that day. This was on the 7th of November and we had a 5:15pm reservation. The manager came and greeted us and introduced the staff and our server. Our main server who took our initial order never came back to see us after we ordered our food. We only saw the other servers assigned to our table. What angered me the most were these:
1. our main server was annoying (and that is saying a lot since he spent very little time with us), telling me to order more food because it was not going to be enough. Asked me to order another steak because from his experience this is not enough food. News for you buddy, we didn't come here to order based on your experience, we like to dine however we prefer to dine, which in our case, if we need more food we will order more. His "experience" was total crap coz we had a lot of leftovers, glad I didn't order more than the sides for dinner. If he were a little more observant, our party of 8 comprised of 6 seniors, which "experience" will tell you they don't eat much and probably have dietary restrictions but they were there to spend time with family and enjoy some food while doing that.
2. he never came back to us when I didn't order more, then he served more appetizers we did not order nor asked for.
3. When we asked for 1 bottle of wine, he set down two bottles on our table. We asked them to take away the extra one but he said to leave it on the table just in case. I told the server not to open the other one unless my parents wanted, which by the way they didn't want, but since they thought I ordered two bottles they drank it all. 2 out of 8 people drank the last bottle of wine.
4. WHERE IS MY SERVER? After 1 hour of talking and eating appetizers we were wondering where is our steak? I had to call someone to bring out steak. Guess what? IT WAS ALREADY READY but was never brought out. I asked the server, who was not the main server who took our order, "WHY didn't you bring the steak out?" he answered " You were still eating the appetizers and we were waiting for you to finish them". I thought to myself "Is he *#$%ing kidding me?" I am at at a restaurant to eat and how the #uck should I know when the kitchen is done preparing two 34 oz T-bone steaks unless they bring it out? When I asked them to serve it already they said they were going to heat it up again (HEAT UP AGAIN?! It's like telling me, oh wait let me microwave your food for you so it comes out as if it's freshly cooked) but it ended up charred and my wife couldn't eat any of it without gagging. NEXT TIME, pay attention to the table because we were done with our appetizers within the first 15 mins they brought them out. Everyone was grazing on whatever is left (which was a lot still, but you can tell people were just talking and were really DONE) while waiting for the steaks. AND had they not served the extra appetizers we didn't order, then they wouldn't think that we were still finishing our appetizers!
5. Do you guys train your servers to upsell on the table? And when they don't take you up your offer, do it anyway coz they won't say no once the food is on the table? Serve extra food we didn't ask for and sneak it in the bill? SHADY!!!
This night was absolutely the worst Echo and Rig experience for me and embarrassing in front of my parents and their friends. I probably won't go back for a while. This is BS because I had to leave early since my pregnant wife was starting to get nauseous, but I am sure my parents still paid 20% tip on this BS bill. I am actually surprised how different my experience was compared to my first visit (maybe because we ordered the top of the line, most expensive steak that time?). How can you tell when a restaurant is not confident about their own food? When it is a tad saltier than normal. That night was extremely salty on every order including the burnt steak.
I don't recommend the almost bald little heavy set server with short hair (the MIA main server). He is a little loud when he talks and likes listen to his own voice. He didn't like it when I cut him off because I didn't want to waste his time since I knew what we wanted. Please train your employees better. Next time I visit (just to see if there is any improvement) and this happens again, I will yell at the server.
THIS IS WHY I HATE THE TIPPING CULTURE. IT'S STUPID AND IT SHOULD BE BUILT INTO THE PRICE SO THE RESTAURANT WILL BE MORE LIABLE FOR EACH SERVER'S ACTION AND THE REPUTATION YOU ESTABLISH WHEN YOU HAVE TERRIBLE SERVERS.
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