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  • Well done, Craft Heating and Cooling! Lost the whole-house A/C, right on the verge of this heat wave and impending humidity. Panic set in at 5am on a Wednesday before a holiday weekend, seeing dollar signs, box fans and sweating - in that order. Knowing I've had this A/C unit at least 25 years and more like 30, gave me heart palpitations! Nothing could have been easier than that phone call to Craft. Referred there by my awesome plumber, WJ McNabb, I called Craft with great fear and received the most courteous service - attentive, sympathetic and reassuring. They squeezed me in that day with a 1-3pm arrival window and right at 2pm, Rick arrived to make all the trouble go away. The cost was a little over $200 (a $59.00 part was the culprit -- which, to my utter amazement, he had on the truck) and within an hour, cool air was blowing through the house. Rick was so knowledgeable, bringing 40 years of experience to my poor blown A/C, diagnosed the issue within 2 minutes and the new part was in place within the hour. Such a professional technician and charming to have met. I will recommend this company to anyone for you heating and cooling needs. And when that ancient unit finally gives up, Craft will be the ones to replace it. Thank you, thank you, THANK YOU!
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