Appreciated the explanation from Alvaro the owner of Chicos for the reason of my bad experience.
My original experience was on a day when new equipment was installed and therefore affecting their regular cooking routines. I gave the restaurant a second chance and tried the chicken again. The chicken was as I hoped it would of been on my first visit...flavorful and juicy. However, the sides are only average, I have had the potato salad, caesar and Perfuvian salad during my visits. I would of given them a 4, but I can not fully forgive them for my horrible first experience. Instead of serving sub par food on a day where the quality was affected by the installation of machinery, closing might of been a better option. Who knows how many others experienced the dry chicken as I had did during my first visit. Not everyone gives restaurants second chances....