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| - Great service provided by Piedmont Natural Gas
Recently, we smelled gas in our home and called Piedmont to report a possible leak. They immediately sent a technician, Darrell Harr, to address our problem. After several hours and a very thorough inspection, Darrell determined the leak was located in the lines somewhere inside our home. Due to the complete lack of response by Anderson, the company who installed the gas lines originally, we contacted Piedmont Natural Gas to locate and fix the leak. Piedmont responded by immediately sending three technicians to locate and repair the leak. These technicians Mike Barrier, Bryan Johnson, and David Grindstaff were very professional and provided exceptional customer service. They made every effort to minimize the destruction to our home and the disruption to our lives while they worked to locate the leak and eventually replace all the gas lines. They cleaned up after the repairs were made, and they kept us informed every step of the way. Darrell, Mike, Bryan, and David treated our house like it was their own, worked hard to minimize any inconvenience that the lack of gas could cause, and could not have been more professional in their conduct. With service and employees like this, we will hire Piedmont Natural Gas every time a need arises.
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