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  • Terrible service, okay food, good drinks Umami Burger is basically a poor man's Bachi Burger, or a dressed up overpriced burger where you over pay because it is on the strip. Combine this with a total lack of competent service, and you're in for a disappointing night. As to the service, SLS apparently stands for "Style, Luxury, Service," but Umami Burger contorts that to "Severely Lacking Service." If you're local, eat at Bachi Burger before going to the SLS and you'll get a superior burger at better prices. While I can appreciate that the restaurant just opened and it may be working out the kinks, the service was incredibly disappointing. To top it off, a marketer for the restaurant went to the adjacent table to see if they were locals to give them information about local specials. When we looked at her to catch her eye, she just looked at us, then ignored us, and walked away. This was pretty much on par with the terrible service we also had from our server who had nothing but attitude and rarely came back to check on the table. That said, the server was cognizant enough to smile and tell us that she hoped we had a great dining experience when she was dropping off the check. Umami Burger, you just lost 8 customers who will never eat at your establishment again. From looking at the other reviews, it looks like you will be alienating your future customers. At least you're consistent.
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