Had a recent experience with "Fan Support". @ Ticket Master. I purchased 2 handicap seats & 2 companion seats for 5/18/2016 D-Backs vs. Yankees game for my 85 yr old father, 2 grandsons & myself online, with print at home feature.
Having no printer at home, I forwarded email with "print tickets attached" to my wife so she could print them. However, when she opened said email the attachment was not there..
I contacted fan support @ after couple back & fourth, I get a email stating they could not Or would not provide said tickets via options I preferred & told me to go to website & print them.
No directions, no nothing. Maybe I just expect too much anymore????