| rev:text
| - If I were able, I would give them zero stars. Below is my experience with this shop, and their other location at 1860 East Serene.
On Friday 3/23, I took my car to Meineke (1860 E Serene Ave, Las Vegas, NV (702) 740-0558, owned as a Franchise by Frank Lee) to have my brakes looked at. There was some squeaking when I was braking, so I figured I'd get them checked out just to be safe. The techs at Meineke took all 4 wheels off of 2005 VW Jetta GLI, told me that there was no safety issues with the brakes and proceeded to put the wheels back on. The desk guy on duty informed me that on the driver side wheel, three of the studs were not going in smoothly and that I needed to have it looked at by the people I purchased the wheel from. Now, prior to Meineke touching the wheels, the only other shop to have touched them was Discount Tire where I purchased the wheels from. They torqued the wheels to specification and had no issue with any cross threading or stripping.
I left Meineke and went directly to Discount Tire to have them take a look. They had issues removing three of the studs with their pneumatic gun, as the studs spun a bit showing that they were stripped. They informed me that they thought there might be damage to the actual hub the studs screwed into as there were a lot of metal shavings on the studs when they came out. They put in writing that they were the ones that sold me the wheels, had originally torqued them with no issues, and that any damage to the hub or studs would have been caused by someone not lining the studs up correctly, and just running them in with a pneumatic gun (causing them to cross thread). Discount Tire sent me down the road to Brake Masters to get them to look at the hub and offer another opinion.
Brake Masters took the wheel off, said the hub was completely stripped and needed to be replaced. They estimated the job at $560 plus tax and shop fees. They put in writing that the hub was stripped out, that damage caused would have been from someone not lining the studs up correctly and running them in with a pneumatic gun (causing cross threading), and that as per my request they were putting the wheel back on, sealing four of the lugs with lock tight to hold them, and that the fifth lug would not even hold.
I called Meineke, got the run around from the guy working the desk, and was told to try back Monday for the general manager or the owner. Come Monday, I call back and I am directed to another Meineke location to speak to the owner, Frank Lee. Mr. Lee said he needed to look at the car, and was confused as to my claim that his shop had damaged my vehicle. I promptly brought my car down for him to inspect. He did not put my car on a lift, he did not remove my wheel, and he did not inspect the hub. Instead, he used a pneumatic gun to remove on stud at a time, "testing them out in each hole" as he put it, to see if there were any issues. He told me that there was no damage to my car, that with these types of studs and hubs, it is impossible to damage the hub, and that the studs always go out in a little rough. Seeing as this was exactly opposite of what two other shops had told me, I left and went straight to the VW dealership in Henderson.
Volkswagen immediately took my car into the shop, had me come in and watch them remove the wheel. Three of the studs just spun before coming out, were coated in metal shavings, and actually took a chunk out of the thread from the hub. They examined the hub and told me it along with the bearing needed be replaced. They stated it was because the hub and bearing is a sealed unit and when you replace one, you replace the other. I was told the car was unsafe to drive, as each stud only had two to three threads holding it in, and that the wheel could come off at any time. Estimate on the job was $650 plus tax, and I had them order the parts.
Immediately I call Mr. Lee back and informed him of what was going on. He said he didn't understand how that could happen, so I put him on the phone with the shop foreman from Volkswagen. The foremen explained everything in detail to Mr. Lee, handed the phone back to me, and went back to work. I offered to pick Mr. Lee up in my rental car and drive him to VW to inspect the parts himself, but he said there was no need. He said that VW was just offering their opinion on the replacement, that it's virtually impossible to damage the hub, and that he was in no way liable for any damages caused when they removed my wheel to check my breaks. He told me that the techs and foreman at VW did not know what they were talking about when they said that the damage would have been caused by putting the studs back in incorrectly, that he knew what he was saying when he stated an damages would have been caused by removing the studs and that with these studs it damages them any time they are put on or taken off, and that he would do nothing for me to help cover the near $700 in costs after visiting his shop.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)