This company continues to provide excellence! This is the 2nd time I've had an issue with my dryer and someone is sent within 48 hours. This second time, our part came in incredibly fast as well. I've been lucky to have the same guy and I'm so sad I don't remember his name, but he was professional and courteous and personable! Both times he was prompt and fixed both issues. Amy the service manager is incredibly kind and caring and the staff is always available and does an amazing job with the schedule. I am very pleased!