I have been here 3 times so far. I just got into bicycling a few months back, and although I am learning as much as I can about things, I am still only a beginner.
Recently I blew my rear tube, and unfortunately also broke a spoke with it. Although patching the tube was an easy fix (I did buy a spare as well), the spoke was a pain because it was on the rear wheel, and on the side of the freewheel.
I went in first to get the spokes before I knew that removing the cassette was a task on its own. Then I went in to get the cassette tool. Then when I couldn't get it off, I went there to ask them if they could help me get it off. (I don't have a bench vice at home.)
Extremely friendly, and they never asked me if I knew enough to take care of things the way presumptuous people would. And each time they helped me out without any expectations.
I need to buy a new bike soon, and will most likely get it from here.
Awesome guys!!