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| - We bought an old motor home a little over a year ago that had sat for almost 20 years. We met with Mark Germaine about numerous concerns last November. Each concern was written down and addressed with their technician. He then called us to discuss ways to repair a black tank leak that would save us money, repair a generator fuel line, repaired dash air, checked out roof air to determine leak, replaced dome sky light, cleaned and re-sealed entire roof.
Very good communication. Each phone call was followed up with an email to verify additional work. We would wait for an estimate on something and then we would add something else to check that was within our budget.
We needed suspension checked out so they took it to Straight Line Suspension for an estimate. (By the way, the suspension work was just completed : bushings, alignment, steering linkage, replace air Springs with coil springs, tie rods and bell cranks). RV Renovators recommended Straight Line and we trusted them enough to trust Straight Line.
Our motor home is now back with Mark because we've decided to go for a new roof AC. WE are so pleased to have found this company. Their lot is always full. They are always busy. We didn't need to hook up since we live in the valley but they do have electrical hook ups for those people traveling who need repair work.
Forget about Camping World (you're lucky to even get them to answer or return a phone call --then you're told to wait three weeks before they can even look at it).
Great customer service. Even those answering phones are friendly and helpful. Fast response to emails. Those that gave bad reviews ---it's like they're talking about the wrong company.
(Proud "new" owners of a 1997 Airstream Cutter 34' Motorhome)
It would be tacky to take off one
star because of dirty carpet--when we brought in our motor home in November, we just had our carpets cleaned that morning. They were still wet and we told Mark. We assumed they would put paper down like auto service people do. The day we picked it up it was raining and they're were dirty, oily footprints from door to drivers seat. I've worked at them with vinegar and baking soda but still have spots in dog house. My recommendation is not to assume that because our coach is old, that we don't keep it clean so invest in a large roll of news print and lay it down. This time I covered that area up with small area rugs.
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