After having a few issues, ritos was fast to resolve my problem and correct it. I am very satisfied with their customer service. They are a family run business and treat customers well. In today's corporate America, it's hard to find businesses that still actually care enough to make sure every customer is satisfied.
As far as the bakery, they have the best pizzelles on planet earth. There pastries and cookies are above average and reasonably priced.
I haven't tried the deli items yet, but will be back many times and will be sure to do so.