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  • This WAS my go to hotel when visiting Cleveland. The location is great because it's close to my family, great restaurants and the highway. But this will definitely be my last stay. Front desk clerks are dry and give you the impression that you are bothering them. The room was not thoroughly cleaned, beer caps on the floor and the toilet was NOT clean. A lamp without a bulb, outlet cover gone carpet damaged and bed spread had holes. The first hour there, I stopped at the front desk for someone to unclog the toilet, we left for several hours and the maintainence person had not come. So I filled the garbage can with water to clear the line. Lastly, the placed 2 holds on my card for 228.88 and overcharged charged me (I checked out early). So for 3 nights I had fees of $615.00. The pros Beachwood police patrolling the property and surprising it was quiet. Jerry was polite and helpful when I called to question the holds that had not been released. I'm still not sure the holds have been released, my bank had me call Super 8. As a Wyndham Reward member I am NOT impressed. The change in management is evident. Hospitality training is needed!!!
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