I cannot express how disappointed I am with this Starbucks. 80% of the time I go there, my drink order is wrong. I typically get an iced soy chai latte with light ice. It's not overly complicated. The drink is always written down correctly, but for some reason, the execution of the drink is too difficult. Once there was an occasion where I ordered the iced drink, and it came as a hot drink (in a hot cup). It happened twice where I just got an iced coffee (no soy). So not only is my drink wrong, but I'm paying more for the drink that I ordered and didn't receive. I don't want to have to go back twice to get the drink that I wanted in the first place.
This location is typically really busy, but some of the baristas are in no particular hurry. You would think if it's busy that you would have a little pep in your step.
Also, in regards to the soy/milk mix up, I've seen the baristas pour regular milk in to the steam cup labeled "soy". Wouldn't that be bad for someone has an allergy?
For a chain that is so popular, you would think they could make drinks correctly at a decent pace.