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  • I went in for service for an oil change and to repair a problem with my washer fluid - it was not spraying. They also indicated I needed new front brakes, of which I was aware. They said the pump motor was not working and needed to be replaced. I trusted they had checked anything else it could have been like a cracked or plugged hose, a fuse, etc. They quoted a "seemingly" high price to replace this motor. I took it to another shop and it turns out the motor worked fine. There was a crack in a hose which was repaired at NO CHARGE. I also had this shop replace the brakes for a price that was 65% lower than the brake quote from Motorcars. Motorcars Toyota blatantly lied about the washer pump not working. This was not a simple "mistake." The motor was running when the other shop inspected it - it could not be missed. Unbelievable! I was completely surprised that an established dealership would deceive and cheat. One can only suspect it happens daily to many customers. I purchased my last two vehicles from Motorcars; however, I will not return there ever again for anything. I hope that consumers see this review. DO NOT TRUST MOTORCARS in Cleve Hts, OH. This is not 1 star - it is zero.
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