Recently I switched m wife and son from Verizon to att with me since their phone contracts are now up. We went with the unlimited plan with an expected bill of around $170 my first bill came in at $305. It's worth noting I only have service fees and no devices payments.
I went to this store to get this bill fixed. I waited 40 min w only a few ahead of me. I'm told my bill is so much because they switched me from post paid to prepaid causing two bills at once but only for one of the three lines. The person helping me was nice but doesn't have authority to fix this and I again must wait this time for a manager.
When the manager comes over she informs me she can't do anything my bill is correct this is all due to proration and they no longer allow paying in arrears and have not for more than 7 years.
When you add this experience to the fact that I signed up for att fiber expecting 1gb and only get 150mb I give att as a company a negative rating. What a bad way to treat customers.