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| - Our appointment was July 13, 2016. I will spare the girl that helped us the public humiliation of posting her name. (Although part of me would like to.) I have debated posting this review because I do not like leaving bad reviews & never do. I am in the hospitality industry & know how difficult it can be to deal with the public. In order for me to go to this length, you have to really upset me. It started when we walked in. I quickly greeted the shop assistant and (when she told us her name) I told her that she was the person I spoke to on the phone & thanked her for being so helpful. To this she responded with a weird look in my direction and said, "Oh, really? Well, I don't remember that at all. Probably wasn't me." I was a little thrown off by this because it immediately made the group, and myself, uncomfortable.
After that, our experience only became worse. She seemed annoyed by our presence (even though we had had the appointment for almost a month), she was obviously irritated by my bridesmaids questions (these are very kind women, I promise you!), and, at one point, my sister-in-law asked a question and she remained silent until I finally stepped in and answered it the best I could. I had to basically take over with what little knowledge I had on the dresses and she disappeared to sit in their office.
I really tried to remain positive and didn't let any of my girls see how disappointed I was. This is my first engagement & I had been looking forward to this day with my favorite 6 women for a very long and We had just had a lovely brunch & some of my bridesmaids took the day off of work specifically for this. Plus, all of us had driven across town for this appointment. (About 30-45 mins!) Maybe that was part of the problem though. Maybe our zip codes did not meet her obviously high standards.
The icing on the cake was when another group of ladies entered the shop. Her attitude changed immediately! They announced that they were a HALF HOUR early their scheduled appointment & were willing to wait until ours was over. Instead of asking if I minded or offering them a beverage while they waited, the newly revived shop assistant urged them to begin shopping and trying on dresses without so much as looking my way. One of the girls in the new group quickly reached over me & plucked a dress from my hands that my sister was trying to color swatch. To say I wasn't pleased is an understatement.
We headed to the back to meet the rest of my ladies who were waiting patiently by the office with a few more questions before purchasing. The shop attendant was too busy with the new group and enthusiastically helping them with dresses in a way we did not receive. Although frustrated, I made one last attempt to make the best of it.
I politely asked her if she would come over and answer a few last questions to which she begrudgingly responded, "I'll be there in a minute," and continued helping her new group--a group that was very early to their appointment!
That's when I snapped. I asked which girls planned on buying their dress that day and ALL of them said they wanted to. I apologized to them fiercely & asked that they wrote the information for their dresses in their phones. I could not support a business that was comfortable treating their customers in this manner. We quickly gathered our things and began to exit the shop.
Just as we were about to leave the shop assistant half-heartedly asked, "Did you have some questions before you go?" I almost laughed out loud but was too angry to let it escape. Instead, I simply responded, "I believe we got all of the answers we need," and left.
In the beginning, I tried to justify her behavior to just having a "bad" day--we all have them. But, after seeing how quickly she changed her tune when the super tan, fresh blowouts, & luxury tote clad group of girls came in, I was infuriated. I would hate to think that the fact that my bridal party is half Latina women & that we are all from the West Valley of Phoenix would have anything to do with it but, unfortunately, that is all I am left with to assume.
We may not be from Scottsdale, but we are a group of good-hearted, hardworking, educated, & patient women who deserved to enjoy that day. Sadly, this will go down as one of the worst shopping experiences I have ever had. To top it off, she missed out on the sale of six dresses! But I am sure they didn't need "our" money. My only hope is that this review makes them think twice the next time they want to judge a book by its cover... Or it's zip code!
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