So bought a computer from Dell a few months back. When I got the computer I was not in town and they refused to let anyone else pick it up that was not living at the address. I advised them that I will not be back in time and the laptop will get sent back to them. They said that they will send me another laptop if that happens. I tried to work them and see if I could get my mother to pick it up. They again said no it has to be someone living at my address and at the time I lived alone. So I told them that if the laptop gets sent back they can keep it and I will take my business elsewhere.
I finally get the laptop when I return and i start getting customer service calls about how the service was. I told them the service was terrible and I would never do business with Dell every again. So they wanted to give me a $50 gift card for a nother Dell product which i quickly declined because that means I would own another Dell product. So they added it to the balance of my account for a laptop. That was like taking 50 cents off the price becuase the laptop was well over $1300 anyways they called me for 3 weeks trying to convince me they had great service until the day they got my voicemail and I called back and got some rude person on the phone that hung up on me. Needless to say, I called back and spoke to them again and told them to cease all communication with me.
A few months later the power cable was not working on the laptop so I called them to exercise my warrenty in which they wanted me to ship them my entire laptop. After arguing for more than an hour they finally agreed to send me the power cable.
Like I mentioned before, I will never do business with Dell again. For bad customer service and stupid policies they are right up there with Rogers.