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| - Well, here I am again. In the last couple months I have had to return defective merchandise from Amazon. My husband went a couple times on his way home since I didn't want to set foot in this store. He had great service from Vanessa so we decided to give them another try. On 3/11 I mailed a birthday gift for someone and after the timeframe had passed for delivery I call UPS, who as usual is worthless. I contact the store directly and talk to Vanessa, again AWESOME customer service. She tells me the package was damaged and she has to leave a message for manager to call me back.
I go to the UPS site today and see that the package was "damaged" and discarded on 3/16. Hhhhmmm, would have been nice to know. I call this morning speak with Lucas, who apparently doesn't care to be helpful or courteous. All I am told is that Mike, the manager will call me back; however, he only works 10:00-3:00, I finally get a message, from Lucas stating that UPS "opened a claim" then denied it for "insufficient packaging because the items should have been in a bag". Considering I was shipping 2 Yankee Candles that's is a pitiful excuse. I call again and get Mike who tells me that (a) he never received any notification from UPS. I guess it's difficult to get things done when you work 5 hours a day, possibly less if he takes a lunch, then (b) that UPS did not state that the claim was denied "because the items should have been in a bag", he can "try" to dispute it (only once) because "sometimes it works." Sure, I bet that will work considering UPS threw away everything.
Of course they are always happy to "package" things at a charge. No thank you. When I took the package in it would have been obvious if 2 candles were not packed properly. Considering this is the 3rd package damaged by UPS in 2-3 weeks I'm done using them for anything. 2 packages shipped by a retailer and this 1 I shipped. Of course I'm sure UPS refunds retailers without question. The entire time I am talking, Mike is talking over me and interrupting me. After telling him numerous times that he needed to stop talking over me, I finally let him know that based on his attitude and Lucas I will not be back.
The only reason they are getting 1 star is due to Vanessa being very cheerful and helpful even on the times she's been by herself with a line of customers. Very telling that the positive reviews on Yelp for this store are for Vanessa.
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