Totally impressed. I called the office for a non emergency toilet fix (the tank was broken--completely in pieces.) The office lady was pleasant and very nice! I called at about 1320, and the service tech was there by 1400! The day after Christmas! Wow! He replaced the toilet perfectly and it was a very fair price. I know this because of course I had researched toilet tanks on google the night before. My toilet wasn't even being made anymore. So the tech recommended a new toilet, and I agreed. I just wanted a basic model, and he did not try to upsell. Very satisfied, and will call them the next time I need a good plumber!