I would give this place 10 stars if I could! It's not every day that you come across a company that goes so far above and beyond in the name of customer service. I have been a member of the VIP program that includes inspections, priority scheduling, part discounts, etc. and have felt it is worth every penny (especially living in AZ where not having A/C is an emergency) I have an 8+ year old A/C unit and they were able to recommend maintenance work to help me get some more years out of it before replacing. During the maintenance work some unrelated things stopped working and George Brazil replaced them complete FREE of charge. Fast forward, I am now a landlord to the house instead of living there and was disheartened by a call from the tenants that the A/C wouldn't turn on. A part that was replaced 3 month prior went out, and due to a technicality the warranty was voided. I was of course not happy about this, but agreed to pay them to replace the part. When the air is out in the middle of summer you need it fixed ASAP. Later that evening after they replaced the part I received a call for what I thought was to pay the bill. Instead I was informed that some calls we made and they would honor the warranty and cover the cost 100%. I am impressed by a company that would do that after I had already agreed to pay. These guys stand behind their work. A special shout out to Conrad and Mike, you guys rock!