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  • Took my son for his 6 month cleaning. Everything went fine. I had to schedule a second appointment to get his cavities filled and capped. Every month for 6 months right before his appointment they called me to tell me that they needed to reschedule his appointment. The only available appointment they'd have was another month out. They did this every single month for six months at which time the 6th rescheduled appointment was after my son's next 6 month cleaning. I raised hell by the month 3 phone call and every month after they called to reschedule. I insisted not having to wait another month because I'm not the one rescheduling they were. I asked them to stay open later one day to accommodate my son so we wouldn't have to wait another month but they said no. When I asked why they were rescheduling the appointment each month I was given excuses like "they decided to close the office early." I stopped by one month on the day/time of my son's appointment to see if they really did close early but they were open. So they lied to me. Probably over scheduled that day or something. I also asked to speak to someone in charge because the receptionist who called me to reschedule said she knew nothing and could do nothing but schedule a new appointment. Take it or leave it. She REFUSED to let me speak to anyone in charge. She'd put me on hold, talk to someone and come back and tell me I could either reschedule for 1 month out or not, those were my only choices. There was zero customer service regarding these appointments and they refused to fix his cavities at his 6 month cleaning appointment. So my son had cavities growing/spreading for 6 months. Not fair to him. I had to find another dentist in order to get his cavities taken care of.
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