I go here to study often- the staff is the most friendly and personal group of people I have ever dealt with in a costumer service environment. They are kind, caring, and take pride in their work. This makes for a pleasant calming environment! They know the difference between a dry and wet cappuccino (good luck getting that level of knowledge at Starbucks) and they can accommodate a students needs for studying. They have food for snacks and some healthy options as well. Their coffee is brewed at the perfect temperature- unlike other places where it is brewed too hot and becomes bitter and chalky. Their iced tea is not watered down and has a great balance of flavor. Mostly I enjoy the staff. They remember your order and are very polite. I wish all coffee houses were run as professionally and smoothly!