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  • If you like indifference or to be disregarded and ignored, Lenscrafters at Beachwood Mall gets the top award. The intake person for Dr Beale's office at the Beachwood Mall when I arrived for my 3:15pm appointment said I was not on the schedule. She told me I'd have to wait behind 2 patients since I was not on the schedule. I asked how long would that be and she stated as long as it takes. I then said that Dr Beale had personally booked my appointment the day before. I said then I would cancel and she said fine. Dr Beale returned the call and said he was not in the front too much the day of booking, so no memory or apology from anyone including him, though he did seem to understand my ire. Nice to be that pompous because business is a given at Lenscrafters. Sometimes, even in the absence of words, just the tenor in one's voice and attitude will lose a customer. Nice being young but in my world obliviousness and indifference to the next person turns me away and anyone I know who frequented Lenscrafters. Very costly to Lenscrafters.
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