I took my very badly beaten up Balenciaga bag in and was in hopes of the leather being restored to close to its original color. Stu explained the entire process as to what they would do and we picked out what color I would want it repaired to with color swatches. Stu called me and told me that after speaking with his leather specialist the leather was so bad that they wouldn't be able to repair it. My only option at this time was to throw the bag away. So I asked Stu to please do what they can do to repair it. He was hesitant, but he understood where I was coming since the bag would not be wearable in its current condition. I picked up my bag today and it is absolutely beautiful. It cost me $300 to repair, but I am thrilled with the results. I'm so happy that they were able to repair my Balenciaga and I didn't have to throw it away. Thank you again, love my newly reconditioned Balenciaga!!! I will definitely be bringing all of my bags in that need some help due to wear and tear.