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| - Went here to get some takeout for the family. Had a margarita while I waited, which was the best part of the entire experience. The margaritas are very good. Waited for almost twenty five minutes for my togo. Got my food--4 dinners packaged in a huge brown paper bag with handles, which I thought seemed to be a lot, but I figured they knew what they were doing. I didn't bother to rifle around in the bag or check the order.
Got home five minutes later and went to grab said bag off the passenger seat floor Not only was there a huge pile of grease on the floor, but the second I picked it up...? $50 of Mexican food all over my leather seats, me, and as I was freaking, threw the rest on the driveway as it was tumbling out of the bag. The entire bottom came out, all the dinners open, food everywhere.
So I was upset, trying to clean my car, and called the restaurant. If it were up to me I would've just asked for a refund and been done with it; but my family was expecting to eat, so. I'm not trying to be rude, but I'm not sure the manager understood what I was saying had transpired--he kept saying "ok", and then HUNG UP on me.
The experience was bad enough, but rude customer service always makes it worse. I worked in restaurants for 15 years and would never dream of hanging up on a customer. When I called back, a young woman answered the phone and was compassionate and kind. I explained the state of my car, with food all over the leather seats, and she said she would call the owner. Though this is a chain, she stated that there was not a corporate number to call. The front of my car is covered in grease and smells like enchiladas. The food was remade, and was adequate for what it was. This was all due to packaging and could've been avoided with some simple common sense on behalf of the restaurant. Clearly the lids were not closed, and unbeknownst to me, leaking within the bag.
Save your money and go to Neuvo Acapulco or El Rodeo. The managers are much nicer there. I doubt they'd ever hang up on you if a problem arose (which hasn't in the dozens of times I've been to either place!).
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