Had my first appointment with Jennifer to have my nails done.... I had been going to another nail tech, but she was just too far and did not have Saturday hours.... I had tried the night before to remove the old gel... No such luck. Jennifer spent the time to remove it to the best of her ability even though it was like cement. She never seemed annoyed as the appointment suddenly was going to go over... She still took the time to make my nails look gorgeous even getting designs on them... Can't wait to go back in two weeks for my Thanksgiving nails!!!!