Called to schedule appt. Not a new patient, but its been awhile. Never even described my symptoms, and was told they must send paperwork and request info from my referring doc before scheduling. I haven't seen him in a long while and only been seeing Specialists. So now they need info from BOTH doctors! Its been a week and I called to follow up & schedule appt. Was put on hold while they went looking to see if the info came back. After 15 mins of being ignored, I decided to find another doctor. I've had problems contacting their office. There were instances where they were not answering phones when they were supposed to be. Making patients who have cognitive impairments jumps thru such hoops from office staff just isn't funny.