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  • I'd like to echo the advice of another commenter: do not pre-pay. I dropped off a pair of boots for salt removal, new heels, and a polish. I was very specific about the polish, because I wanted them to look nice. When I picked up my boots, I noticed that they looked very dull and there was still clumps of wax on them. When I pointed this out to the clerk, she took them back to the gentleman in the back (the owner, I think). He said that the wax hadn't been buffed off. He gave them a quick polish and took $5.00 off the price. If he had then returned the boots to me freshly polished and shiny, that would have been the end of it. The problem was he gave them a half-assed shine. After sitting for 3+ days with dried wax on them, a quick polish didn't remove much the dullness. When I pointed this out to the gentleman, he said he had done the best he could. Quite frankly, If that's the best he can do, he shouldn't be in shoe repair. I finally just gave up trying to make him understand why I was unhappy, because it was clear he wasn't going to help me, and he was becoming rude and unprofessional. I had made the mistake of prepaying. He had my money and had no more use for me. I think if I had owed him money, he would have taken my concerns more seriously, instead of becoming increasingly snarky and mean. I wish that I had paid closer attention to the other negative review about Ullirch's on Yelp (which also includes pictures) because it closely mirrors my own experience, both in terms of workmanship and customer service. The gentleman who owns the shop is sugar and spice when he's taking your money if you foolishly prepay, but quite unpleasant if you dare to complain about shoddy work. Personally, I don't mind if people make a mistake as long as they own up to it and correct it. It's when you're abusive about your own error that I take offense. If you do chose Ullirch's, do NOT prepay.
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