My friend accidently dropped and cracked his phone on the front and back side. Since we were already in the Forum Shops we stopped in to ask if there were any options for him as far as replacing the phone. We had to make a appointment to be seen but only had to wait a hour for it. When we returned ANDREW N. back in the "Genius Bar" was our hero. Since my friend was eligible for a upgrade he was able to swap it out for a brand new phone. His information on the cracked phone wasn't updated to his computer at home. But, Andrew N. set us up with a app that was able to sync and save at that very moment. While the phone was doing it's thing. He sat there and chatted with us, laughed and dealt with my intoxicated friends (yes, intoxicated... we are in Vegas!) I'm grateful he didn't wander off. He was able to do the final setup step just as the phone finished syncing. We were really pleased with the service Andrew N. provided. He was knowledgeable, patient, and helpful.