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  • I was a business member until about a month ago for about 8-9 years. Over the years the customer service has always been blah. I've had a few issues with standing around in line with one or 2 registers open and a lot of people in line. Well that's going on theirs about 4 associates standing around that little podium thing just chatting away. I asked if maybe they could open some more registers. You would have thought I asked them to kill their mothers! So the last time I'm here the cashier has a attitude that I just don't think anyone should put up with. I'm sure she was probably having a bad day seeing it was a Saturday afternoon and it was busy. Not my fault get a new job if it's that bad. Anyways long story short the conversation gets testy. I'm pissed start yelling for this girl to just ring up the crap so I can pay and go. She continues to just try and fight with me. Finally the manager "Patrick" comes over and Believe me or not he is dressed in a "red pimp" suit, zebra print a big rimmed pimp hat and a pimp cane. Has no name tag or anything to show he's a manager. Plus it wasn't Halloween time either. Again long story short he tells me they don't need my business and tells me to leave I say not before I get my money back for my membership. So now he takes me to customer service walks me past all the people waiting in line and tells the cashier at customer service to give me my money back for my membership. Than he just walks away after he leaves me with the cashier. Unreal! I call corporate and asked if the district manager can contact me. Yeah they just have another manager in the club call me. I worked big box retail management I know how that works. How can you take any so called manager dressed in a red pimp suit seriously! I thought I was on a hidden camera show or something!
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