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  • I'm only giving a 4 star because of false payment advertising/in store pricing communication error. They did an AMAZING job with our dog, we took in a picture and they absolutely nailed her hair cut and not to mention she smells and feels so clean. However, their website has incorrect pricing ( an entire sheet with every breed, and all pricing is incorrect ), so I went in assuming we would pay one price and it was slightly more. The thing that took me more off guard was that we went in and said we would like to have her hair cut, washed, etc. but we would also like to add on her teeth brushing. They gal at the counter said sure no problem, and went back to the groomer to see how much the total would be. She came back and said it would cost $75.00, we said great we will be back when she's all done. When I went back to pick her up it was a different gal at the counter and she said the total was now $80.00. I explained that 1.) Their website listed different pricing than was quoted, but that 2.) Someone else at the desk that morning had said it was $75.00 total. She said that no one on their team/the store owners could remember their IP information, or their logon passwords for their website so they couldn't correct the pricing issue online that it was over a year old ( WHAT?! It's 2017, and there are way too many tech savvy individuals for pricing on a website to be out of date for a year). Also, just out of good faith could you not grab the other gal that helped us this morning to ask her if she did indeed quote $75.00 total, or just honor that pricing as a good customer service technique. The overall attitude about the situation was kind of like " eh it was an error, but we refuse to take any responsibility for it". We have paid $80.00 for her grooming before, and so that wasn't really my frustration, it was just the lack of overall customer service/empathy provided for the businesses error. So if you are looking for a place that takes great care of your animal - I would highly highly recommend. Our dog came home happy and beautiful. The customer service could use some work though.
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