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  • As a single mom I sat in 116 degree heat, waiting for 3 hours past the latest window of time, after not having a/c for a week and having already paid $1,000 that I can't even afford for hotel and kennel, with animals and children with special needs, and had been stood up by a previous a/c company without reason right before the weekend. So at 5:30 pm when I hadn't heard anymore from them, I had a few concerned friends, who I'm sure were respectful, call to ensure someone is still showing up. When the tech showed up 3 minutes later, I went to delete the request for friends to call, and was told that the tech was called off the job and that they would no longer service me because of the caring friends who called. You'd think that Lisa would have some compassion when you hear someone's story like this. I had been very respectful until 3 hours after the tech was supposed to be here (already after 5 pm) and had been told 4 hours earlier that I was next, no approximate time or anything. And she wouldn't speak personally to me anymore, where she had been very personable with me at the beginning of the week. Wouldn't you be a little worried if you were in the same boat? My request for friends to help was only that. I said nothing bad about the company, only stated my past experience with the last company and therefore, my concern about the delay and possibly not having the a/c fixed today. This was just cruel to call the tech off the job after he finally got here, just because of friends ensuring that my family was taken care of that day. I was seriously ready to give him a big hug for still coming so late. I was just trying desperately to take care of my kids and dogs and avoid the ER myself. My warranty company had assigned them on Monday. This happened Thursday. So 4 days of waiting, living out of and paying for a hotel and kennel down the drain. Oh, and I had already paid the $75 service fee, for nothing! So because Lisa was annoyed by a few calls she retaliates by not providing service even in the most desperate of situations? Extremely cruel and unprofessional!
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