We were running late and decided to stop in for a quick lunch. I've never had a problem with my meal at any of their locations. My husband ordered a burger which he really enjoyed. And let me day I've always enjoyed their fillet and ribeye. Today I decided to go with the prime rib. Our meal arrived quickly and the server was very nice and polite. However, my prime rib was very rare even though I ordered it medium. I didn't think it would be a big deal. They took it back and I expected it back quickly. My husband was halfway done with his burger and my steak was still not back. The server came back twice to inform me it should be out soon but it wasn't. My husband literally finished his meal when my prime rib arrived looking like it has been ran over and later burnt. It looked black and gray. It smelled old and could I barely cut into it. They also forgot my baked potato when they brought my plate. Overall, I expected for the manager to come over and apologize for the long wait. I took that one bite and asked for a to go box. No discount, no customer service. The place was nearly empty and the cooks should have made a better attempt at cooking my steak. So much for a quick lunch.