After my first experience and review of the studio, management reached out to me via multiple platforms to see how they could improve my experience, which I really appreciated. I have since been back to the studio multiple times ALL with 5-star positive experiences. I'm greeted and checked-in right away and my appointment time has always been respected since my first memorable visit. My lashes are fabulous each and every time and I have been enjoying my technician, Toni and her professionalism (along with her humor). I like how she does one eye at a time so I don't feel blind and she is always checking to see if I'm comfortable. I'm addicted!