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  • Extremely rude woman working at the help desk. Couldn't be bothered. She actually told me "why did you let her grandparents take her to the library and not you as her parent" when we were having trouble figuring out her PIN number that was set when her grandmother took her. Instead of trying to figure out how to have my 10 year old daughter be able to check out the book she had in her hand she just shook her head and gave me the card back. It was explained to me by the nice lady working in children's area the parents are to sign the kids up for billing purposes- which makes total sense but clearly my mother was assumed to be my daughters mother when she was signed up bc my mother would never claim she was. (Same last name, young looking mother) So because they messed up, and had her grandmother on the account as the parent, I as her mother couldn't reset the PIN. I was told by the children's area woman that I could open my own account and check it out for her- to which we did. (1 star for her- very helpful and solved our issue) I would think the people who choose to work at a library would encourage a child to read and do anything in their power to let that happen. Instead this rude lady (Russian accent) decided to make this a horrible trip to the library to which now my daughter and I never want to return. I explained to my daughter some people are problem starters and some are problem solvers. She keeps talking about the rude lady at the library.
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