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| - Eh. As an extended family, we've met up w the kids, parents, grandparents, & such twice this month in the mid afternoon after shopping. It's extremely family friendly. Both times MY waitress was EXCEPTIONAL.
Both times management was abrasive and awkward; as was other staff.
During our first visit, upon being seated we asked the manager if we could change our seating due to where our high chair would be located. The manager loudly sighed and rolled their eyes! I was shocked. I know rotations are a pain but the place was empty so there was no need for the high chair to be where it was.
As our food arrived, only our waitress worked alone to bring it out. (Weird when so many people were doing nothing) Several waitstaff, a bartender, and the hostess were hanging out at the hostess stand chatting. I forgot to ask for a plastic spoon for my toddler. I approached the half dozen staff who were gossiping and asked for a set of plasticwear. I was told that I would have to wait for my waitress to return and to ask her to get it. The hostess, bartender, and other waitstaff (on the clock) continued to chat as I returned to my seat. Who does that?
Now as for our food. It was really good. We tried a bunch apps. Something to munch on but not dinner. Ordered the meatballs, nachos, quesadillas, buffalo tenders, black bean roll ups. Everybody ordered an appetizer. When food arrived, we realized that we ordered way too much. The food was nice in size. Kids loved it. Everyone was very satisfied w the food orders. We boxed up a lot to go home. The dogs were quite pleased with dinner later in the evening.
Chicken Fajita Quesadilla- 5 pieces of chicken quesadilla w peppers and onion, served w guacamole & Pico (yum)
Kids Burger- 2 mini cheeseburger- kids loved them. Quality beef. Gobbled down quickly
Cheese App- 4 skewers w 4 cheese cheese cubes on each. Serves w ranch and marinara. Like sophisticated mozzarella stickers.
Meatball- a gigantic meatball. Didn't try it but was a hit amongst the family.
Nachos- really big. Good. Kind of expensive. Would order again for happy hour price but not full price. Could use more cheese.
Black bean roll ups- really likes these. Ordered steamed. MrToddler loved them when dipped in ranch dressing.
Because of the food & our server. We decided to try again. Bad idea.
Yesterday, we sat next to a dirty table throughout our entire meal. For over an hour.
Meanwhile, I could see the manager and other waitstaff chatting and resting at a wait stand in the next section and doorway to the kitchen.
My waitress and others in my section were clearly over their heads trying to run food, drinks, fill ice, and take orders; while other sections had standing around doing not a thing, leaning on stands and talking. Bizarre dynamic.
Looking at a dirty table for over an hour isn't enjoyable but watching staff not give each other a hand is irritating.
As for managers. Could they be any more awkward? I doubt it. I give credit to the servers working there who are providing excellent service and going above and beyond. It's pretty obvious that they're doing it on their own. While I could write further in depth about the food at Max and Erma's, I feel it's a waste of time due to the low quality of management leadership & morale ruining the dining experience.
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