We attempted to have dinner at 7 pm on a Friday. Upon seating, there were two tables already seated with their meal in the whole restaurant. One table was ahead of us. 20 min of sitting and the waiter finally had the drink order delivered to the table ahead of us. During our 20 min of waiting, we were never addressed by the waiter. He appeared to be the only server but had the bartender helping him. He continued to wait on the tables that already had their food including refills and such. Understanding the obvious short staff situation I tried to be patient but after 20 min without any service we left. I have never had this problem at the Sahara location. Service is always prompt and the food at Bachi is always amazing. Unfortunately this experience was unacceptable hence the one star rating.