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  • This Company is VERY PROFESSIONAL!!!! This company was referred to me through my home warranty company not only did they set me up an appointment for 10 a.m. they never showed after calling the company and receiving a voicemail that was not set up that did not identify what the name of the company was nor did it have times or dates available for when the office was open I got an unprofessional rude assistant by the name of Erica that gave me Miss information they gave me a time that the technician would be there in the technician never show the next day they push my appointment all the way back until 4 p.m. when the technician did arrive he did not have a ladder tall enough to get on the roof so I had to wait an additional two hours for someone else to come with a taller ladder 1 someone came with a taller ladder at this time my warranty company was closed because it was after 5 p.m. so I had to wait another 24 hours before my warranty company opened and they could submit a claim the office manager Iris was understanding to a point after you stop hearing the baby crying in the background as they answered phone calls I advised her that she needs to inform her staff that if they're not able to make appointments if they need to call the client so that they're not waiting I got an outrageous quote after calling numerous AC companies in Las Vegas Pink Gorilla wanted to charge $1,300 for a leak test when all of the companies in the Vegas Valley were charging anywhere from 250 to 700 cannot believe that these people are a family-owned business literally with babies crying in the background and unprofessional staff watch out I would never use these people
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