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  • If I could give them no stars I would. I have had several bad experiences with them. 1. Went to Rome with my family. They let me on the plane phoenix to ohio fine but when it came time to go to rome they woudn't allow us on the plane. This was when the country just started using passports instead of birth certifigates but I was told a birth certifigate would be fine. So they decide not to tell us until Im STRANDED IN OHIO! We had to fly to atlanta to spend 1000 dollars on passports and by that time we missed out Cruise in Rome! 2. Decided to try them again. Stupid stupid..I was flying to Wisconsin from Philadelphia and needed to change my departure destination to San Diego. Okay, southwest would allow this. I even figured okay ill change the flight and just pay the difference. How about a change flight is 200 dollars! So I couldn't cancel it because I would lose 288 but if I changed it I would have 88 dollar credit! Are you people insane?! So I had no other option but to change it so I was on the phone and quoted 350 Additional. Dam you Delta. Fine, I told them I would call back in a minute just to confirm with a friend of mine who was flying with me. Called back it went up another 200 dollars! They don't be sorry but no can do! So I ended up paying almost 700 dollars for one coach seat. 3. Coming home from this trip they delayed my plane 4 times so I ended up waiting 4 1/2 hours in the airport. When I asked them what where they gonna do for me they gave me 7 dollar food voucher and said sorry. ARE YOU KIDDING ME???? WILL NEVER EVER FLY WITH THIS COMPANY AGAIN!! HORRIBLE DON'T DO IT!!!
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